🚨 Important: If you believe a scam is actively in progress involving your bank account or card — contact your bank immediately using the official number on the back of your card or their official website. Do not rely on numbers provided by any caller, including us.
🆘 If you are in immediate danger, call 000.
Terms & Conditions
Last updated: March 2026 · ABN: 68 290 182 684
1. Nature of Service
The Kindred Project provides general advisory guidance relating to digital safety and scam awareness. We do not provide financial, legal, banking or investment advice. Our role is to help callers pause, assess a situation and understand their options — all decisions remain the responsibility of the individual.
2. No Guarantee of Outcome
While we aim to provide accurate and helpful information, we do not guarantee the outcome of any situation or decision made following a consultation. Scam tactics evolve and no service can identify every threat with certainty.
3. Not Affiliated
The Kindred Project is an independent service and is not affiliated with any bank, financial institution, law enforcement agency or government body. We do not act on behalf of any third party.
4. We Will Never Request Sensitive Information
We will never request passwords, PINs, one-time authentication codes, full banking credentials or remote access to your device. If you are ever asked for these by anyone claiming to represent Kindred, end the call and contact us directly to report it.
5. Limitation of Liability
To the extent permitted by Australian law, The Kindred Project is not liable for any direct or indirect loss, including financial loss, fraud, or third-party criminal activity, resulting from actions taken or not taken following a consultation with our service.
6. Confidentiality
We treat all conversations with privacy and discretion. We do not record calls. We do not share your information with third parties, except where we may refer you to relevant authorities or institutions for your own safety.
7. Pilot Period & Subscription
The current 14-day pilot is offered at no charge and with no obligation to continue. Where a paid subscription is offered following the pilot period, it will be charged monthly at the published rate. Subscriptions may be cancelled at any time. The pilot period and its terms may be modified or withdrawn at our discretion.
8. Availability
The Kindred Project advisory service is available Monday to Friday, 9am to 6pm AEST. Outside of these hours, callers are invited to leave a message and we will respond the next business day. We do not guarantee response times.
9. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.
Privacy Notice
Last updated: March 2026 · ABN: 68 290 182 684
What information we collect
We collect only the minimum personal information necessary to provide our service. This may include:
- Your first name
- Your contact phone number
- Suburb or postcode (for service records only)
We do not collect financial information, account details, passwords or sensitive credentials of any kind.
How we use your information
Your information is used solely to:
- Provide the advisory service you have requested
- Return your call if you leave a message outside business hours
- Manage your pilot or subscription membership
Call recording
We do not record calls. Conversations with our advisors are not recorded, stored or reviewed.
Sharing your information
We do not sell, share or disclose your personal information to any third party. The only exception would be if we are legally required to do so. We do not contact banks or authorities on your behalf unless required by law. In urgent situations, we will advise you to contact the relevant organisation directly.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Contact details are stored securely and accessed only by authorised staff.
Your rights
You have the right to request access to, or deletion of, your personal information at any time. To make a request, contact us at hello@thekindredproject.com.au or call 0449 671 673 during business hours (Mon–Fri, 9am–6pm AEST).
Changes to this notice
We may update this privacy notice from time to time. The current version will always be available on our website.
Complaints
If you have a concern about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.